Orders and Returns

ORDERS & RETURNS

Order Processing

  • Orders are processed within 1-2 business days
  • You'll receive a confirmation email with tracking information once your order ships
  • For order inquiries, please contact us with your order number

Shipping Timeline

  • UK Standard Delivery: 3-5 business days
  • UK Express Delivery: 1-2 business days
  • International Shipping: 7-14 business days (varies by location)

Return Policy

  • We accept returns within 30 days of delivery
  • Items must be unopened, unused, and in original packaging
  • Due to health and safety regulations, we cannot accept returns on opened supplements or personal care items

How to Return

  1. Contact our customer service team to initiate a return
  2. Pack items securely in original packaging
  3. Include your order number and reason for return
  4. Ship to the return address provided by our team

Refunds

  • Refunds are processed within 5-7 business days after we receive your return
  • Original shipping costs are non-refundable
  • Refunds will be issued to your original payment method

Exchanges

  • We're happy to exchange items for a different size or product
  • Contact us to arrange an exchange before returning your item

Damaged or Defective Items

  • Please contact us within 48 hours of delivery with photos
  • We'll arrange a replacement or full refund at no cost to you

Questions?

Contact our support team or visit our Help & FAQs page for more information.